Both Latex Mattress and Hybrid Mattress are covered by our 100-night risk-free trial.
Comfort is subjective, which is why you’ve got 100 nights to sleep on it! This applies to both our latex mattress and hybrid mattress. We ask you to please try your mattress for at least 30 nights so that your body has time to adjust, and so that your mattress can fully decompress.
If you love your mattress - great! That’s what we love to hear. However, if you wish to return your mattress, please contact us at info@peacelily.com.au at any time between nights 30 and 100 of your 100-night trial to obtain a refund approval from the Peace Lily team.
Please note: we offer one mattress return per household (the only exception being for purchases of two long singles bought with a split king adjustable bed frame).
To request a refund approval, please email us at info@peacelily.com.au
We will provide you with access to our online return portal.
- Please provide us with your full name.
- Please provide us with your order number.
- Please attach full-length photos of the top, bottom, and sides of the mattress.
- Please include a brief description of the reasons for the return in the comment box.
Your mattress will be picked up for free by our partnered charity organisation for donation in some areas of Sydney, Melbourne, Brisbane, Perth, and Adelaide. Otherwise, you should contact your local charity, church or crisis shelters as an alternative to see if they will accept your mattress as a donation. This will be at your own expense, should the charities/organizations be unable to pick it up for free.
You must ensure that your mattress has no stains, tears, or deformations due to misuse in order for your refund to be accepted. Once the mattress has been donated and proof of donation is provided, we'll gladly process your refund and you will receive the full amount that you paid for the product.
Exclusions: The 100-night trial applies to purchases made from Peace Lily and authorised third party sources. If the product was purchased from an authorised third-party source, the returns process will be subject to each respective retailers' policy but must still meet the returns criteria set by Peace Lily.