Shipping & Delivery

Fast, Reliable, and
Free Shipping in Most Areas*

Experience the peace of mind you need with our fast and reliable deliveries across Australia. Our products are carefully boxed and delivered straight to your door, ready to turn your dreams of better sleep into reality.

Fast & Flexible Delivery

No matter where you live, we have a delivery solution tailored for you. With our fast and flexible shipping options, we’re committed to ensuring your Peace Lily products arrive safely and promptly.

Metro Cities	Regional	Rural
Delivery in 1-5 business days after dispatch.*	Delivery in 4-10 business days after dispatch.	Delivery in 6-14 business days after dispatch.

*Perth and Darwin: Deliveries to these metro cities may take up to 10 days depending on the items ordered.

While we strive to provide accurate delivery estimates, various factors can impact the actual delivery time. Larger or heavier packages may require additional handling time, which can slightly extend delivery times. Rest assured, we’ll do everything we can to ensure your order arrives as quickly as possible.

Need to Update Your Delivery Instructions?

We understand that plans can change, and you may need to adjust your delivery preferences. Whether it’s authorising the courier to leave your package in a safe spot or updating the specific address, we’re here to make the process as smooth as possible.

Simply get in touch with our friendly customer support team before your order is dispatched. You can reach us at info@peacelily.com.au or call 1800 695 459, and we’ll do everything we can to accommodate your request.

Regional & Rural Shipping Information

We proudly deliver to places across Australia, ensuring that everyone can experience the comfort of Peace Lily products, no matter where they live. While delivery times may vary depending on your location, we partner with trusted freight providers to ensure your order reaches you as quickly and reliably as possible.

If your order has a shipping fee, don’t hesitate to contact us. Sometimes it might not reflect the actual cost, and our team is committed to ensuring fair and transparent delivery costs—just let us know, and we’ll take care of it!

FAQs

Find answers to our most frequently asked questions about delivery, tracking, and order management to ensure a seamless shopping experience with your Peace Lily

How long will the delivery take?

Delivery times vary depending on your location and package:

Metro areas: Typically 1-5 business days after dispatch.*
Regional areas: Usually within 4-10 business days after dispatch.
Rural areas: May take up to 7-14 business days, depending on accessibility.

If you have any questions about your specific location, please contact us for more accurate delivery estimates.

*Perth and Darwin: Deliveries to these metro cities may take up to 10 days depending on the items ordered.

Why is there a delivery fee?

We offer free delivery to most areas in Australia. However, some regional and rural locations may incur a surcharge due to the size of the order or the delivery zone. These fees reflect the additional costs set by our freight partners. If you’re unsure about your location’s delivery costs, please contact our team for clarification.

Do you deliver to all regional areas?

Yes, we proudly deliver to all regions across Australia, including metro, regional, and rural areas. No matter where you are, our delivery network is designed to reach you. If there are any challenges with delivering to your specific location, we’ll contact you directly to discuss the best options.

How can I change the delivery instructions?

If you need to make changes to your delivery instructions or update your address after placing your order, please contact our customer support team at info@peacelily.com.au or call 1800 695 459.

For secure, ground-level homes, ATL requests can be approved, but they may not be applicable for most apartment buildings. Reach out to us as soon as possible to ensure your request is accommodated.

How do I track my order?

Once your order is dispatched, you will receive an SMS and email with a tracking reference. You can use this reference on our freight partner’s website to track the progress of your delivery. If you need further help, our customer support team is here to assist.

What if there’s an issue with my delivery?

If there’s a problem with your delivery—such as receiving the wrong product, missing items, or damage—please contact our customer support team at info@peacelily.com.au or call 1800 695 459 within 48 hours of receiving your order. We’ll work quickly to resolve the issue for you.

Can I pick up my order from your showroom?

Yes, you can pick up your order from our Melbourne showroom, but only if the order hasn’t left our warehouse yet. Please contact our customer support team at info@peacelily.com.au or call 1800 695 459 to arrange a pickup.

Can the delivery drivers bring my products inside/upstairs?

All our products are delivered by courier to your specified delivery street address. For safety (OH&S) reasons, our couriers are unable to enter your home. If you anticipate difficulty handling larger or heavier boxes, we recommend having someone available to assist you during delivery.

If you reside in an apartment block, please be aware that our drivers may be unable to deliver items to your front door. You may need to meet them at the front of the building to receive your delivery.