Updated: 16 June 2021


All of our products include free shipping within all states of Australia (does not include delivery indoors). Certain regional areas and postcodes will incur an additional shipping fee depending upon the area. Simply type your postcode into the checkout to find out your shipping cost. If you have come across an additional shipping fee in your checkout process, please contact us at for more information.

Time for Dispatch

All products will leave our warehouse within 1 - 2 business days unless mentioned otherwise by our support team. The general delivery time from the warehouse to your listed address will be as in the schedule below.


Metro City Mattress Deliveries

Melbourne: 1 - 2 business days

Sydney: 1 - 2 business days

Canberra: 1 - 3 business days

Brisbane: 2 - 5 business days

Adelaide: 2 - 5 business days

Hobart: 2 - 5 business days

Perth: 5 - 9 business days

Darwin: 6 - 11 business days


Metro City Mattress Topper / Pillow Deliveries

Melbourne: 1 - 2 business days

Sydney: 1 - 2 business days

Canberra: 1 - 2 business days

Brisbane: 1 - 3 business days

Adelaide: 1 - 3 business days

Hobart: 2 - 3 business days

Perth: 3 - 5 business days

Darwin: 3 - 6 business days


Regional Deliveries

In general we can estimate a 7 - 15 business day delivery for mattresses for regional areas and a 5 - 10 business day delivery for our mattress toppers and pillows in regional areas.


Special Requests / Further Information

If you have any queries or want to find out further information on your estimated delivery time frame, please contact us at The Authority To Leave delivery option is currently our recommended selection as we can not guarantee the exact day of delivery and advise on when you should stay at home. We will do our best to accommodate specific shipping requests, simply send an email with the details of your request included. You will receive an email with the shipment tracking link when a label has been created for your shipment.

We may be able to ship to other countries upon request. We will not be responsible for the cost of any taxes, duties, customs charges etc. when shipping to a foreign country. Our shipping charge covers only the cost of shipping the item.

If requested, we may be able to expedite the shipping of an item. The expedited shipping costs will depend on the item itself, so please contact us and we can give detailed information depending on your situation! 

Many of our items are vacuum packed or roll packed. If this is the case, your item will be enclosed in a thick wrap to ensure safe delivery, and then placed in a box. Take care when cutting open the outside packaging layer as to not damage your item.

Feel free to contact us via email at if you have any questions or concerns about shipping. 


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