This Limited Warranty applies exclusively to Peace Lily Adjustable Bed purchased directly from Peace Lily Sleep Pty Ltd (“Peace Lily”) or its authorised retailers. It begins on the date of delivery and is valid only for the original purchaser.
Limited Warranty
This Limited Warranty applies exclusively to Peace Lily Adjustable Bed (adjustable Bed) purchased directly from Peace Lily Sleep Pty Ltd (“Peace Lily”) or from an authorised retailer. It begins on the date of delivery and is valid only for the original purchaser.
This warranty applies for a period of two years for all beds purchased. If an extended warranty of either 5 or 10 years is purchased at the time of the original order then this extended warranty shall be extended to the length of the warranty purchased (either 5 or 10 years in total) (Selected Warranty Period). Where no additional warranty is purchased the length of the warranty shall be 2 years from the date of delivery. Where the provided proof of purchase does not mention an extended warranty the warranty period shall be 2 years.
Warranty Coverage
Peace Lily warrants the Adjustable Bed against defects in material and workmanship for the selected warranty period when the Adjustable Bed is used normally for its intended purposes together with an appropriate mattress.
If your Adjustable Bed has a defect covered under this Adjustable Bed Warranty, Peace Lily’s sole and exclusive liability (and your sole remedy under this Adjustable Bed Warranty) will be, at Peace Lily’s option, to repair or replace the Adjustable Bed or any defective parts, subject to the fulfilment of your obligations under this warranty.
In the event Peace Lily chooses to replace the Adjustable Bed, the replacement will be of the same model and size as the original Adjustable Bed purchased. In no event will a substitution model be used except in the case of a discontinued Adjustable Bed, in which case an Adjustable Bed of like build and design or refund, at Peace Lily's discretion, will be used as a replacement for the defective Adjustable Bed.
Full Coverage – 2, 5, or 10 Years (Parts, Labour & Freight)
During your selected warranty period, Peace Lily will, upon acceptance of a claim under this warranty, repair or replace, at Peace Lilly’s discretion and at no cost to you (including delivery but excluding in-home setup) any defective Adjustable Bed part and cover all authorised labour and transportation costs associated with the repair or replacement of parts found to be defective. Peace Lily may, at its discretion, request the return of the defective part to its nominated address and at its expense. You must comply with our reasonable request for the return of defective parts as a condition of this warranty.
25 Year limited Warranty – Steel Frame & Mechanical Base
Peace Lily provides a 25 year limited warranty for steel frame and mechanical base parts. This does not include electronics, electrical components, drive motors, fabric covers or massage motors which are covered by the “Full Coverage warranty” referred to above. This 25 year limited warranty covers the original purchaser only. Peace Lily warrants that the steel frame and mechanical base (subject to the exclusions mentioned above) will be free from defects in materials or manufacturing.
Peace Lily will, upon acceptance of a claim under this warranty, repair or replace the steel frame or mechanical base, at its discretion and at no cost to you.
The purchaser is responsible for service and transportation costs related to receiving and installing new parts. Peace Lily may, at its discretion, request the return of the defective part to its nominated address and at its expense. You must comply with our reasonable request for the return of defective parts as a condition of this warranty.
Your Responsibilities
The Adjustable Bed Warranty begins at the time of delivery to the purchaser of the adjustable bed when the Adjustable Bed is used normally for its intended purposes. To ensure the validity of this warranty, you must:
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Use a minimum of 2 able and fit adults for lifting or moving the Adjustable Bed.
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Avoid exposure to naked flames, cigarettes, or other heat sources.
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Prevent children from playing on or around the Adjustable Bed.
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Ensure no person is under the base while operating the bed.
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Avoid placing body parts near the adjustable frame during operation.
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Not rock, tilt, or manipulate the frame improperly.
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Keep cabling free from the mechanism and avoid running over electric cables.
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Position the bed carefully to prevent damage to power points, plugs, and cabling.
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Only allow electrical work to be conducted by qualified tradespeople.
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Check legs and screws for tightness regularly.
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Observe maximum recommended weight limits of 350 kg.
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Avoid jumping on or abusing the bed.
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Maintain clearance from walls or objects.
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Use the controller only for intended bed adjustments.
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Lubricate moving parts every 12 months with a non-corrosive lubricant, such as INOX.
Who This Limited Warranty Is Extended To
This Limited Warranty extends to the initial, “original” purchaser only. For purposes of this Limited Warranty, an “original” purchaser is the individual or entity who purchased this Adjustable Bed from Peace Lily directly or from an authorised retailer, distributor, or dealer.
Warranty Exclusions
This warranty does not cover:
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Damage caused by failing to comply with “Your Responsibilities” listed above.
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Damage caused by the purchaser.
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Repairs or replacements performed by unauthorised personnel.
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Mishandling, physical or electrical abuse, misuse, or operations inconsistent with the Owner’s Manual.
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Damage to mattresses, fabric, cables, electrical cords, or items supplied by others.
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Modifications made without prior written consent by Peace Lily.
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Medical or health-related issues, including discomfort, allergic reactions, sensitivities, or similar conditions. Peace Lily does not make medical or health assertions in relation to its Latex Mattresses. Customers should consult a licensed physician regarding health concerns.
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Costs for unnecessary service calls, including educational visits or troubleshooting power connections.
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Fabric wear (stains, soiling, burns, and normal wear).
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Items deemed unsanitary upon inspection.
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Failure to comply with manufacturer care and maintenance instructions.
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Breach of weight restrictions or transfer/sale of the bed base.
A replacement bed under this warranty will not extend the original warranty period.(ie: The warranty for the replacement bed or part shall be from the date of delivery of the originally purchased bed).
Repair or replacement under this warranty is the sole remedy. Peace Lily is not liable for any special, indirect, incidental, or consequential damages, inconvenience, removal, installation, setup time, loss of use, shipping, or any other costs.
How To File A Claim Under This Warranty
To file a claim, email info@peacelily.com.au with proof of purchase and evidence of the defect. The original product may need to be returned to Peace Lily.
Peace Lily will assess the Adjustable Bed and, if found defective under warranty, repair or replace it within 30 days. Shipping costs for replacement products will be covered by Peace Lily.
You must also provide:
Peace Lily reserves the right to request additional documentation or explanations. The warranty may be void if you do not cooperate with the investigation or comply with the warranty provisions.
Disclaimer (Limitations on Liability)
To the maximum extent permitted by law, this adjustable bed Warranty is the exclusive warranty and replaces all other express or implied warranties. Some jurisdictions do not allow limitations on implied warranties, so certain exclusions may not apply to you.
Peace Lily is not liable for any indirect, consequential, special, incidental, or punitive damages arising from the purchase or use of the Adjustable Bed. Some jurisdictions do not allow certain limitations, so some exclusions may not apply.
Where permitted by law, Peace Lily’s liability is limited to the purchase price of the bed sheet set giving rise to the claim.
Arbitration
Any dispute relating to this Adjustable Bed Warranty will be resolved by way of Arbitration. Peace Lily shall be solely responsible for the selection of an Arbitrator. Arbitration is final and binding on all parties..
Governing Law
This Adjustable Bed Warranty is governed by the laws of Victoria Australia.
Warrantor
Peace Lily Sleep Pty Ltd
info@peacelily.com.au
Please retain this Limited Warranty and your original proof of purchase for the duration of your warranty period.