This Limited Warranty applies exclusively to Peace Lily Hybrid Mattresses purchased directly from Peace Lily Sleep Pty Ltd (“Peace Lily”) or its authorised retailers. It begins on the date of delivery and is valid only for the original purchaser.
Warranty Coverage
Term: 15 years from delivery, subject to compliance with the conditions below.
Remedy: If a valid defect arises under this limited warranty, Peace Lily may, at its discretion, repair, replace, or refund the mattress. Replacement will be of the same model and size, or if discontinued, a comparable mattress may be supplied at Peace Lily’s discretion. (Subject to below). Warranty replacements will only be shipped to an Australian address.
Coverage Periods:
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Years 1–10 (Non-Prorated): Full repair or replacement at no cost (Including delivery fees but excluding in home setup)
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Years 11–15 (Prorated): Customer pays a percentage of the replacement mattress value, starting at 50% of the replacement mattress value in year 11, increasing by 10% each year thereafter, plus transport/shipping costs on a pro rata basis at the same percentage as the replacement mattress (home setup fees are excluded from this warranty). For example a replacement mattress in year 11 will require the customer to pay 50% of the value of the replacement mattress as displayed on our website at the time of replacement and 50% of the delivery fees incurred in shipping the replacement.
A repaired or replaced mattress is subject to the same warranty as the original product, with the term of the warranty measured from the purchase date of the original mattress.
Customer Responsibilities
To maintain warranty validity:
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Use only on a structurally sound bed base with at least four legs and slats no more than 9 cm apart as recommended on our website.
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Flexible slats are acceptable for a Hybrid Mattress if strong, properly spaced, and structurally sound.
Keep away from damp, untreated, or moisture-trapping surfaces to avoid mould.
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Unbox and unroll within two (2) weeks of delivery to avoid compression damage.
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Rotate mattress monthly for the first 6 months, then every 2 months thereafter.
If a claim is accepted and replacement is authorised, the original mattress must be surrendered, donated, or disposed of in accordance with Peace Lily’s instructions. Peace Lily will cover outbound shipping costs, either in full or pro rata, for any approved replacement, but not disposal or donation fees. No replacement will be provided unless the customer arranges to surrender, donate or dispose of the mattress in accordance with the reasonable instructions of Peace Lily.
Coverage Eligibility
Who is covered: Original purchaser only (purchased direct or from an authorised retailer).
Covered defects:
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Visible indentations of 2.5 cm or greater, not due to an unsuitable base or misuse.
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Splitting or cracking of latex foam under normal use.
All covered defects are subject to the exclusions below
Exclusions
This warranty does not cover:
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Normal wear and tear, softening, or comfort preferences.
Depressions <2.5 cm.
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Variations in standard size that are <3.5cm in either length, width or height. That is either height, length or width must have a 3.5cm or greater variance on the advertised size.
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Allergic reactions, odours, or sensitivities.
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Stains, heat damage, mould, dampness, improper ventilation, or unsanitary conditions.
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Cosmetic imperfections that do not affect performance (e.g., uneven surfaces, slightly stretched fabric, minor blemishes)
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Use directly on the floor or on improper bases.
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Medical or health-related issues, including discomfort, allergic reactions, sensitivities, or similar conditions. Peace Lily does not make medical or health assertions in relation to its Latex Mattresses. Customers should consult a licensed physician regarding health concerns.
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Damage to handles where they are not used for the intended purpose of rotating the mattress using all four handles (handles are not designed to pull the mattress).
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Damage from heat, misuse, abuse, cleaning errors, or unhygienic conditions.
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Damage caused by failure to follow care instructions.
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Breach of weight restrictions/recommendations or transfer/sale of the bed base
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Purchases from unauthorised resellers.
This warranty is non-transferable and applies only to original purchasers.
Claim Process
To file a claim:
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Contact info@peacelily.com.au.
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Provide original proof of purchase.
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Submit full-length photos of the mattress and bed base with a written description of the defect and how it affects mattress performance.
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Additional information, explanations, or photos may be required by Peace Lily and the customer must comply with the reasonable requests of Peace Lily for additional evidence required to assess the warranty claim.
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Peace Lily may void the warranty if you fail to cooperate with an investigation, provide sufficient documentation, or comply with reasonable requirements of Peace Lily for information to assess your claim..
Disclaimer (Limitations on Liability)
To the maximum extent permitted by law, Peace Lily and its authorised partners disclaim all express, statutory, and implied warranties beyond those explicitly stated here.
In no event shall Peace Lily or its partners be liable for indirect, consequential, incidental, exemplary or punitive damages, regardless of cause, including:
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Breach of contract
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Breach of warranty
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Negligence
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Any other cause of action
Where permitted by law, Peace Lily’s liability is limited to the original purchase price of the Hybrid Mattress.
Arbitration
Disputes arising out of this warranty will be resolved by way of Arbitration. Peace Lily shall be solely responsible for the selection of an Arbitrator. Arbitration will be final and binding.
Claims cannot be combined or filed as class, group, or representative actions.
Governing Law
This Limited Hybrid Mattress Warranty is governed by the laws of Victoria Australia.
Warrantor
Peace Lily Sleep Pty Ltd
info@peacelily.com.au
Please retain this Limited Warranty and proof of purchase for 15 years from your date of purchase.