This Limited Warranty applies exclusively to Peace Lily Latex Mattresses purchased directly from Peace Lily Sleep Pty Ltd (“Peace Lily”) or its authorised retailers. It begins on the date of delivery and is valid only for the original purchaser.
Warranty Coverage
Term: 25 years from the delivery date to the customer, subject to compliance with the conditions below.
Remedy: If a valid defect arises and is accepted by Peace Lily, Peace Lily may, at its discretion, repair, replace, or refund the mattress. Replacement will be of the same model and size, or if discontinued, a comparable mattress, (subject to terms and conditions below). Warranty replacements will only be shipped to an Australian address.
Coverage Periods and coverage:
-
Years 1–15 after delivery (Non-Prorated): Full repair or replacement at no cost including delivery to an address in Australia (excluding in home setup).
-
Years 16–25 after delivery (Prorated): Customer pays a percentage of the original purchase price, starting at 50% of the replacement mattress value in year 16, increasing by 5% each year thereafter, plus transport/shipping costs. For example, year 18 would be a 60% payment of the replacement mattress value by the customer and year 25 would be 95% payment of the replacement mattress value by the customer.The pro rata payment will include delivery fees on a pro rata basis in the same percentage as the mattress cost. (In home setup fees are specifically excluded from this warranty)
A repaired or replaced mattress is subject to the same warranty as the original product, with the term of the warranty measured from the purchase date of the original mattress.
Customer Responsibilities
The warranty is valid only where:
-
The mattress is used on a structurally sound bed frame that complies with the requirements listed on our website, with at least four legs and slats no more than 9 cm apart. Flexible slats and solid bases are not permitted or covered under this warranty.
-
The mattress is unboxed and unrolled within two (2) weeks of delivery.
-
The mattress is kept in a dry, well-ventilated room, away from direct sunlight and heat sources, and free from moisture-trapping bases (e.g., untreated timber).
-
The mattress is rotated monthly for the first 6 months, then every 2 months thereafter.
Failure to meet these requirements will void the warranty.
Covered Defects
-
Visible indentations of 2.5 cm or greater not caused by an unsuitable base (with photographic proof when measured as per instructions provided by Peace Lily).
-
Splitting or cracking of latex foam under normal use.
-
Failure of the mattress to decompress to size within 8 weeks of delivery (with photographic proof).
All covered defects are subject to the exclusions below.
Exclusions
This warranty does not cover:
-
minor blemishes and small external flaws
-
Normal wear and tear, including gradual softening.
-
Comfort preference, firmness/softness, or minor size/finish variations of less than 3.5 cm in either length, width or height. That is either height, length or width must have a 3.5cm or greater variance on the advertised size.
-
Cosmetic imperfections that do not affect performance (e.g., uneven surfaces, slightly stretched fabric, minor blemishes)
-
Sagging, indentation, or body impressions less than 2.5 cm.
-
Allergic reactions, sensitivities, or odours from natural materials used in the construction of a Peace Lily mattress.
-
Mould, stains, smells, heat-related damage, soiling, or damage caused by moisture, poor ventilation, or neglect.
-
Use on the floor, improper storage, or unsuitable bases.
-
Damage to handles where they are not used for the intended purpose of rotating the mattress using all four handles (handles are not designed to pull the mattress).
-
Damage from heat, misuse, abuse, cleaning errors, or unhygienic conditions.
-
Damage caused by failure to follow care instructions.
-
Breach of weight restrictions/recommendations or transfer/sale of the bed base
-
Medical or health-related issues, including discomfort, allergic reactions, sensitivities, or similar conditions. Peace Lily does not make medical or health assertions in relation to its Latex Mattresses. Customers should consult a licensed physician regarding health concerns.
-
Products purchased from unauthorised sellers.
Limitations
-
This warranty is non-transferable.
-
Peace Lily is not liable for incidental or consequential damages.
-
Liability is limited to the original purchase price.
-
Rights under this warranty are in addition to protections under Australian Consumer Law to the extent they cannot be excluded.
Disclaimer (Limitations on Liability)
To the maximum extent permitted by law, Peace Lily and its authorised partners disclaim all express, statutory, and implied warranties beyond those explicitly stated here.
In no event shall Peace Lily or its partners be liable for indirect, consequential, incidental, exemplary or punitive damages, regardless of cause, including:
-
Breach of contract
-
Breach of warranty
-
Negligence
-
Any other cause of action
Where permitted by law, Peace Lily’s liability is limited to the original purchase price of the Latex Mattress.
How to Make a Claim
To file a claim under this Limited Warranty, contact Peace Lily at info@peacelily.com.au.
You must provide:
-
Original proof of purchase showing the purchase date and confirming you are the original owner.
-
Full-length photographs of the mattress, including a written description of the defect and how it affects performance.
-
Any further documentation or evidence as requested by Peace Lily.
Peace Lily may require additional photos, information, or explanations before approving a claim. Claims may be rejected if you do not cooperate with Peace Lily’s investigation or fail to comply with this Limited Warranty.
If a claim is accepted and replacement is authorised, the original mattress must be surrendered, donated, or disposed of in accordance with Peace Lily’s instructions. Peace Lily will cover outbound shipping costs, either in full or pro rata, for any approved replacement, but not disposal or donation fees. No replacement will be provided unless the customer arranges to surrender, donate or dispose of the mattress in accordance with the reasonable instructions of Peace Lily.
Arbitration
Any dispute arising out of or relating to this warranty must be resolved by way of Arbitration. Peace Lily shall be solely responsible for the selection of an Arbitrator. Arbitration will be final and binding on both parties.
Arbitration proceedings will not be combined with any other claim. To the fullest extent permitted by law, claims may only be brought individually and not as a representative, class, or group action.
Governing Law
This Limited Warranty is governed by the laws of Victoria, Australia.
Warrantor
Peace Lily Sleep Pty Ltd
info@peacelily.com.au
Please retain this Limited Warranty and your proof of purchase for 25 years from the purchase date.