The Limited Warranty begins on the date of purchase of a Peace Lily Mattress Protector (the “Mattress Protector”) and is covered by a one-year limited warranty (the “Mattress Protector Warranty”). Because we at Peace Lily believe in our Peace Lily Mattress Protector and we want to provide our customers with high-quality, long-lasting products, we are hereby extending this one-year (1) year promise.
Peace Lily warrants the Mattress Protector against the defects in material and workmanship for a period of one year from the time your Mattress Protector is purchased by you when the Mattress Protector is used normally for its intended purposes.
If your Mattress Protector has a defect covered under this Mattress Protector Warranty, Peace Lily’s sole and exclusive liability (and your sole remedy under this Mattress Protector Warranty) will be, at Peace Lily’s option, to provide a replacement Mattress Protector, subject to the fulfilment of your obligations as set forth herein.
In the event Peace Lily chooses to replace the Mattress Protector, the replacement will be of the same model as the original Mattress Protector purchased. In no event will a substitution model be used as a replacement except in the case of a discontinued Mattress Protector, in this event a Mattress Protector of like build and design, at Peace Lily's discretion will be used as a replacement for the defective Mattress Protector.
This warranty is subject to revision and change. Please retain a printout of this page for future reference.
1-Year Limited Coverage
During 1 year of the Mattress Protector Warranty, Peace Lily will not charge the purchaser to repair or replace the purchaser’s Mattress Protector if it qualifies under the Mattress Protector Warranty.
Your Responsibilities:
In the event of a defect, Peace Lily's sole and exclusive liability and your sole remedy under this Mattress Protector Warranty will be, at Peace Lily's option, to provide a replacement, subject to your fulfilment of the requirements set forth below.
To get the benefit of this Mattress Protector Warranty, you must return your Mattress Protector to Peace Lily and provide Peace Lily with proof of the original date of purchase.
Who This Limited Warranty Is Extended To:
This Limited Warranty extends to the initial, “original” purchaser of this product only and not to any possible future owner(s) of the product. For purposes of this Limited Warranty, an “original” purchaser is the individual or entity who purchased this Mattress Protector from Peace Lily directly or, as the case may be, from an authorised retailer, distributor or dealer.
The Mattress Protector Warranty Does Not Cover:
Normal wear and tear as a result of washing and intended use.
Comfort preference.
Physical abuse or damage to the Product, including but not limited to: burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.
Mold, odors, and/or discolouration caused by abnormal care including, but not limited to liquid spills, improper ventilation, and improper washing including, but not limited to humid climates and/or areas where the Mattress Protector is exposed to excessive water or humidity.
How To File A Claim Under This Warranty
To file a claim under this warranty, please submit a request to info@peacelily.com.au. Evidence of a defect and proof of purchase must be included. The address for returns will vary depending on the Mattress Protector and will be provided to you once Peace Lily has reviewed your submissions and determined that there is in fact a defect covered by this Mattress Protector Warranty. In the event of a defect, Peace Lily will ship a replacement to you upon proof that you returned the defective Mattress Protector.
Replaced Mattress Protector is subject to the same Mattress Protector Warranty as the original. For example, if you obtain a replacement that is the same style and price as the original, then the Mattress Protector Warranty term of the replaced Mattress Protector begins from the date of purchase of the original.
The serviceable area for all Peace Lily products is addressed within all states of Australia. If your Peace Lily product is located outside of Australia, you are responsible for any costs associated with pick-up and return.
Disclaimer (Limitations On Liability):
To the extent permissible by applicable law, the Mattress Protector is provided “as is” and this Mattress Protector Warranty and any implied warranties are your exclusive warranties and replace all other warranties or conditions, express or implied. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
To the maximum extent permitted by applicable law and except as set forth in this Mattress Protector Warranty, in no event will Peace Lily or its suppliers be liable for procurement of substitute products or other special, incidental, consequential or indirect damages arising out of or related to the Mattress Protector or its use by you or any third party, whether under the theory of contract, tort (including negligence), indemnity, product liability or otherwise. This limitation will apply even if Peace Lily has been advised of such damages and notwithstanding the failure of the essential purpose of any limited remedy. Peace Lily's total liability will not exceed the purchase price paid for the Mattress Protector giving rise to such liability or otherwise. This limitation will apply even if Peace Lily has been advised of such damages and notwithstanding the failure of the essential purpose of any limited remedy. Peace Lily's total liability will not exceed the purchase price paid for the Mattress Protector giving rise to such liability.
Arbitration:
If a dispute arises between you and Peace Lily arising out of or relating to this Mattress Protector Warranty, that dispute will be resolved in accordance with the general dispute resolution provisions of the Peace Lily terms of service. The arbitration conducted pursuant to this provision will be deemed final and binding and will not be subject to appeal absent extraordinary circumstances.
As in all other dispute situations under the Peace Lily terms of service, an arbitration concerning a dispute arising out of or relating to the Mattress Protector Warranty will not be combined with any other proceeding or arbitration against one of the parties. In addition, to the maximum extent permitted by applicable law, you will only be permitted to assert your own claim, and may not appear as a representative of the interests of any other person, entity or class of consumers (including a private attorney general or otherwise).
Governing Law:
This limited Mattress Protector Warranty will be governed by the laws of Australia.
Warrantor:
Peace Lily
info@peacelily.com.au
Please retain this Limited Warranty and your original proof of purchase for at least 1 year from your date of purchase.