This Limited Warranty applies exclusively to Peace Lily Mattress Toppers purchased directly from Peace Lily Sleep Pty Ltd (“Peace Lily”) or its authorised retailers. It begins on the date of delivery and is valid only for the original purchaser.
Warranty Coverage
Term: 10 years from delivery, subject to compliance with the conditions below.
Remedy: If a valid defect arises, Peace Lily may, at its discretion, repair, replace, or refund the Mattress Topper. Replacement will be of the same model and size, or if discontinued, a comparable Mattress Topper may be supplied at Peace Lily’s discretion.
Coverage Periods:
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Years 1–5 (Non-Prorated): Full repair or replacement at no cost (including delivery fee but excluding in home setup)
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Years 6–10 (Prorated): Customer pays a percentage of the original purchase price, starting at 50% in year 6, increasing by 10% each year thereafter, plus transport/shipping costs on a pro rata basis at the same percentage as the replacement mattress topper (home setup fees are excluded from this warranty).
A repaired or replaced mattress topper is subject to the same warranty as the original product, with the term of the warranty measured from the purchase date of the original mattress topper.
Customer Responsibilities
To maintain warranty validity:
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Use only on top of a structurally sound mattress capable of supporting both the Mattress Topper and users.
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Keep away from direct sunlight and heating devices.
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Unbox and unroll within two (2) weeks of delivery to avoid compression damage and moisture build-up.
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Rotate or flip from head-to-toe monthly for the first 6 months, then every 2 months thereafter, to distribute wear evenly.
Important: Peace Lily makes no medical or health claims regarding its Mattress Toppers. Allergies, discomfort, or medical conditions are not covered. Consult a licensed physician for health concerns.
If a claim is accepted and replacement is authorised, the original mattress topper must be surrendered, donated, or disposed of in accordance with Peace Lily’s instructions. Peace Lily will cover outbound shipping costs of the replacement mattress topper, either in full or pro rata, for any approved replacement, but not disposal or donation fees. No replacement will be provided unless the customer arranges to surrender, donate or dispose of the mattress in accordance with the reasonable instructions of Peace Lily.
This warranty is non-transferable and applies only to the original purchaser.
Coverage Eligibility
Who is covered: Original purchaser only (direct or authorised retailer).
Covered defects:
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Visible indentations of 2.5 cm or greater, not due to use on an improper mattress or foundation.
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Splitting or cracking of latex foam under normal use and proper handling.
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Rights under this warranty are in addition to protections under Australian Consumer Law
All covered defects are subject to the exclusions below
Exclusions
This warranty does not cover:
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Normal wear and tear, including gradual softening.
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Depressions <2.5 cm.
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Variations in standard size that are <3.5cm in either length, width or height. That is either height, length or width must have a 3.5cm or greater variance on the advertised size.
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Comfort preferences.
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Allergic reactions, sensitivities, or odours from natural materials used in the construction of a Peace Lily Mattress Topper.
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Cosmetic imperfections that do not affect performance (e.g., uneven surfaces, slightly stretched fabric, minor blemishes)
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Stains, burns, mould, dampness, inadequate ventilation, or unsanitary conditions.
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Damage from use on the floor or any surface other than an existing mattress.
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Damage from heat exposure.
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Damage caused by failure to follow care instructions.
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Medical or health-related issues, including discomfort, allergic reactions, sensitivities, or similar conditions. Peace Lily does not make medical or health assertions in relation to its Latex Mattresses. Customers should consult a licensed physician regarding health concerns.
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Purchases from unauthorised resellers.
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Breach of weight restrictions or transfer/sale of the bed base
This warranty is void if the Mattress Topper is stored improperly (e.g., in damp, pest-infested, or otherwise unsafe environments) or used without a mattress.
Claim Process
To file a claim:
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Contact info@peacelily.com.au.
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Provide original proof of purchase.
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Submit full-length photos of the mattress topper and underlying mattress with a written description of the defect and how it affects performance.
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Additional information, explanations, or photos may be required.
Peace Lily may void the warranty if you fail to cooperate with an investigation, provide sufficient documentation, or comply with the reasonable requirements of Peace Lily to evaluate your claim.
Service Area: Australia only. If located overseas, you are responsible for all pick-up or donation costs.
Disclaimer (Limitations on Liability)
To the maximum extent permitted by law, Peace Lily and its authorised partners disclaim all express, statutory, and implied warranties beyond those explicitly stated here.
In no event shall Peace Lily or its partners be liable for indirect, consequential, incidental, or punitive damages, regardless of cause, including:
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Breach of contract
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Breach of warranty
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Negligence
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Any other cause of action
Where permitted by law, Peace Lily’s liability is limited to the original purchase price of the Mattress Topper.
Arbitration
Disputes arising out of this warranty will be resolved by way of Arbitration. Peace Lily shall be solely responsible for the selection of an Arbitrator.. Arbitration will be final and binding on all parties.
Claims cannot be combined or filed as class, group, or representative actions.
Governing Law
This Limited Mattress Topper Warranty is governed by the laws of Victoria Australia.
Warrantor
Peace Lily
info@peacelily.com.au
Please retain this Limited Warranty and proof of purchase for 10 years from your date of purchase.