This Limited Warranty applies exclusively to Peace Lily Pillows purchased directly from Peace Lily Sleep Pty Ltd (“Peace Lily”) or from an authorised retailer. It begins on the date of delivery and is valid only for the original purchaser.
Warranty Coverage
Term: 1 year from delivery, subject to compliance with the conditions below.
Remedy: If a valid defect arises that is accepted by Peace Lily, Peace Lily may, at its discretion, replace or repair the Pillow. Replacement will be of the same model as the original Pillow purchased. If the original model has been discontinued, a comparable Pillow of similar build and design may be supplied at Peace Lily’s discretion.
Coverage Period:
Replaced Pillows are subject to the same Pillow Warranty as the original, with the term of the replacement pillows warranty under this warranty measured from the original purchase date.
Customer Responsibilities
To maintain warranty validity:
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Use the Pillow only for its intended purpose.
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Keep the Pillow clean, free of stains, and in sanitary condition.
This warranty is non-transferable and applies only to the original purchaser.
Coverage Eligibility
Who is covered: Original purchaser only (direct or authorised retailer).
Covered defects:
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Defects in materials or workmanship under normal care, use and handling.
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Rights under this warranty are in addition to protections under Australian Consumer Law
All covered defects are subject to the exclusions and limitations of this warranty.
Exclusions
This warranty does not cover:
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Normal wear and tear from washing or intended use.
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Damage caused by a failure to follow care instructions where the failure is the cause of the damage.
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Comfort preference.
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Physical damage including, but not limited to, burns, cuts, tears, stains, or liquid damage.
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Mould, odours, or discolouration caused by improper care, bodily fluids, liquid spills, inadequate ventilation, or improper washing.
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Medical or health-related issues, including discomfort, allergic reactions, sensitivities, or similar conditions. Peace Lily does not make medical or health assertions in relation to its Latex Mattresses. Customers should consult a licensed physician regarding health concerns.
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Cosmetic imperfections that do not affect performance (e.g., uneven surfaces, slightly stretched fabric, minor blemishes)
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Damage caused by failure to follow care instructions.
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Purchases from unauthorised resellers.
This warranty is void if the Pillow is misused, neglected, stored improperly, or not maintained in a clean and sanitary condition.
Claim Process
To file a claim:
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Contact info@peacelily.com.au.
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Provide proof of purchase and evidence of the defect (photograph).
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Peace Lily will provide a return address once the claim is reviewed.
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A replacement Pillow will be shipped upon proof of return/donation or disposal of the defective Pillow as directed by Peace Lily.
Peace Lily will not be responsible for the cost of return/donation or disposal.
Disclaimer (Limitations on Liability)
To the maximum extent permitted by law, this Pillow Warranty is the exclusive warranty and replaces all other express or implied warranties. Some jurisdictions do not allow limitations on implied warranties, so certain exclusions may not apply to you.
In no event shall Peace Lily or its partners be liable for indirect, incidental, consequential, or special damages, including but not limited to substitute product costs, regardless of cause, even if advised of the possibility of such damages.
Where a claim is accepted and permitted by law, Peace Lily’s liability is limited to the purchase price of the Pillow giving rise to the claim.
Arbitration
Disputes arising out of this warranty will be resolved by way of Arbitration.
Peace Lily shall be solely responsible for the selection of an Arbitrator. Arbitration will be final and binding on all parties.
To the extent permitted by law, claims cannot be combined or filed as class, group, or representative actions.
Governing Law
This Limited Pillow Warranty is governed by the laws of Victoria Australia.
Warrantor
Peace Lily Sleep Pty Ltd
info@peacelily.com.au
Please retain this Limited Warranty and your original proof of purchase for 1 year from your date of purchase.